Chitika

Tuesday 11 October 2011

BlackBerry Network Outage Hits Day 3 - 10/12/2011


Starting Monday when BlackBerry owners were unable to access their emails, BBM services or any other application that requires data connectivity, BlackBerry network was up and down in most regions of the world. 

Even though at first the outage affected only Europe, Middle East and Africa, as of yesterday it moved to South America, Canada and the United States.

Services were temporarily restored in some countries on October 11, but then BlackBerry services have started to drop in countries that were not affected initially.

Research in Motion issued a few official statements apologizing for the issue and confirmed that its services were fully restored in the EMEA region.

However, as the problems persist, RIM issued a third statement that gives some insight into the matter:

The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure.Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience and we will continue to keep you informed.

If you're affected, let us know in the comments and make sure you state your location.

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